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Shaista T
@shah_tahmeed
IT Support Analyst
Inde
Anglais, Hindi, Ourdou
À propos de moi
I am an Information Technology professional currently pursuing an M.Tech in AI and Data Science. I have hands-on experience in technical support, system monitoring, and website development using ReactJS and NodeJS. I am proficient in Python, SQL, and MS Excel, and I am dedicated to solving complex technical issues while maintaining high system uptime.
Compétences
Shaista T
hors ligne •
Voir mes services
Analyse BI
I will do accurate data entry, excel data cleaning and web research
Portfolio
Expérience professionnelle
IT Analyst
EFU General Insurance Ltd • Temps plein
May 2022 - Jul 2024 • 2 yrs 2 mos
IT Support Analyst | eFusionSolutions, USA May 2022 – July 2024 * Monitored system performance, alerts, and logs to support system stability. * Assisted with troubleshooting network connectivity and configuration issues. * Supported user account management, permissions, and access controls. * Installed and configured software applications. * Maintained technical documentation and process records. * Assisted users and interns with technical guidance and best practices. Achievements * Earned a Bachelor of Technology in Information Technology. * Currently pursuing an M.Tech in Artificial Intelligence and Data Science. * Completed a Prompt Engineering certificate from IBM. * Completed Python programming training through Great Learning Academy. * Gained practical exposure to IT support, system monitoring, troubleshooting, and technical documentation. * Developed technical knowledge across MS Office, Excel, SQL, Python, and web technologies. * Demonstrated an ongoing commitment to learning AI tools and creating educational technology content.
