
Gmproduction
Level 2
Compétences

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Expérience professionnelle
Senior HR Manager | Certified HR Professional | Employee Handbook & Policy Expert
Fiverr • Indépendant
Apr 2020 - Present • 6 yrs 2 mos
A Certified Human Resource Professional and experienced HR Manager with a proven track record in developing HR systems, policies, and procedures for organizations across different industries. Bringing hands-on experience in recruitment, payroll management, employee relations, compliance, and performance management, with a strong focus on building structured and efficient workplace systems. Specialized in creating legally compliant, well-structured, and practical business documents, including employee handbooks, HR policies, SOPs, and company procedures tailored for startups, small businesses, and growing organizations. Core expertise includes: • Employee Handbook Writing & Design • HR Policies & Procedures Development • SOP (Standard Operating Procedures) Creation • Payroll, Compensation & Benefits Documentation • Recruitment & HR System Development • Compliance & Labor Law Alignment • Performance Management Frameworks Successfully delivered 50+ projects on Fiverr with consistent 5-star client satisfaction, helping businesses establish clear policies, improve operations, and reduce internal confusion. Strong ability to align documentation with real-world business operations, ensuring practicality, compliance, and professional presentation.
Customer Service Representative
Telenor Group • Temps plein
Dec 2017 - May 2018 • 5 mos
Delivered customer support services with a strong focus on communication, problem-solving, and client satisfaction in a high-volume environment. Handled customer inquiries, complaints, and service issues while maintaining professionalism and empathy. Developed strong interpersonal and communication skills, contributing to effective conflict resolution and customer relationship management. Gained experience in understanding customer needs, analyzing problems, and providing timely and practical solutions. Worked in a fast-paced environment, ensuring accuracy, efficiency, and service quality at all times.
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shannonpacebrin
Client récurrent

États-Unis
The seller was amazing. Did such a great job is always on time very open to changes and I’ve used him now over 10 times. I can’t say enough definitely gem!!

shannonpacebrin
Client récurrent

États-Unis
I can’t say enough about this seller. I’ve used them over 10 times. He’s been amazing. Just the back-and-forth of communication is unlike any other. I’ve worked with. Thank you so much.

shannonpacebrin
Client récurrent

États-Unis
This was one of the best purchases I have made. Amazing work and most importantly he worked all night to get it to me on a deadline !


shannonpacebrin
Client récurrent

États-Unis
Thank you so much for doing such a great job. I’ve used you over and over again for my business my husband’s business and will continue.
rjeremymba
Client récurrent

États-Unis
Great person to work with. Thank you for taking the time to understand the details of our project! Highly recommend

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