Mufeed Shahzee

System Administrator

Self Employed • Freelance

May 1995 - Present • 31 yrs 2 mos

System Administrator | 2017 – Present I am a dedicated System Administrator with over 10 years of experience in IT Support, Service Desk, and Application Support. Since 2017, I have been responsible for managing and maintaining Windows-based environments, ensuring smooth day-to-day IT operations for users and businesses. I have extensive hands-on experience with Microsoft 365 administration, Outlook troubleshooting, user account management, software installation, and system configuration. I regularly diagnose and resolve issues related to system performance, login errors, application failures, email problems, and network connectivity. My role involves ensuring systems run efficiently, securely, and without downtime. I provide remote and on-site technical support using tools such as AnyDesk and TeamViewer, delivering fast and effective solutions. I also handle device setup, printer configuration, data management, and basic network troubleshooting. My approach focuses on quick issue resolution, clear communication, and providing reliable support to end users. I have worked closely with teams and individuals, ensuring timely resolution of tickets and maintaining high service standards. I am experienced in prioritising tasks based on urgency and business impact. Achievements: • Improved system performance by troubleshooting and resolving recurring issues efficiently • Reduced downtime through quick response and proactive support • Consistently delivered reliable IT support with high user satisfaction • Successfully handled multiple support requests while maintaining quality and speed I am committed to delivering professional, efficient, and client-focused IT support services.