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shaikh_rahim9

Shaikh R

@shaikh_rahim9

IT Service Desk Engineer

Inde
Anglais, Hindi
Certaines informations sont présentées en anglais.
À propos de moi
I am an IT Service Desk Engineer with over 4 years of experience in IT support and service desk operations. I specialize in incident management, Microsoft 365 support, and Windows troubleshooting within ITIL-based environments. I have a strong focus on first-call resolution, SLA adherence, and providing reliable support for VIP incidents.... Plus d’infos

Compétences

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shaikh_rahim9
Shaikh R
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance technique
I will provide professional IT help desk and technical support
De15 $US / projetPlus de détails

Expérience professionnelle

Birlasoft

Global service desk engineer

Birlasoft • Temps plein

Aug 2022 - Jul 2024 • 1 yr 11 mos

Provided L1/L2 global technical support across multi-regional enterprise environments, maintaining a 98%+ SLA compliance rate. Managed end-to-end incident lifecycles, user access provisioning, Active Directory/M365 administration, and remote desktop troubleshooting. Skilled in ITIL-aligned ticket triage, root cause analysis, and technical documentation to minimize downtime for international users.