
Sharif
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Customer Service Manager
Ecommerce • Temps plein
May 2021 - Present • 5 yrs
In my time as a Customer Service Manager, I’ve realized that the job is less about "closing tickets" and more about managing human emotions and expectations. I successfully turned our department around by shifting the focus from speed to quality, which actually ended up improving our efficiency anyway. By implementing a proactive feedback system, I helped the team raise our CSAT scores by 25% in a single year. I also took a hands-on approach to leadership, mentoring a team of 15 and reducing staff turnover by 20% just by creating a more supportive, growth-oriented environment. Beyond the daily fire-fighting, I worked closely with the product team to use our customer data to fix recurring issues, which dropped our ticket volume by 30% and made life easier for both our users and our support staff.
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paulpaul441

Allemagne
Sharif was helpful and professional, and her support allowed me to focus on other parts of my project. Communication was smooth and timely, which I really appreciated. I’d be happy to return for future scheduling needs.

a_kaium06

Royaume-Uni
Awesome experience! sharifdilruba is a ridiculously talented marketer and I'm looking forward to working together on future projects :) Highly recommend.
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