Shaukat Ali

Sr. System Administrator

iConnect L.C • Freelance

Aug 2020 - Present • 6 yrs 2 mos

As a System & Cloud Administrator, I manage, maintain, secure, and troubleshoot Microsoft-based IT infrastructure for business environments. I provide hands-on administration and technical support across on-premises, cloud, hybrid, and remote IT environments, helping businesses maintain secure, reliable, and highly available systems. My responsibilities and technical expertise include: • Microsoft 365 / Office 365 administration, user and license management, tenant configuration, Exchange Online, mailbox management, email troubleshooting, and Microsoft 365 security • Microsoft Azure administration, Azure Virtual Machines, cloud infrastructure, networking, access management, monitoring, backup, and troubleshooting • Windows Server administration, installation, configuration, maintenance, upgrades, performance optimization, and troubleshooting • Active Directory administration, Domain Controllers, user and group management, Organizational Units, Group Policy (GPO), DNS, DHCP, and domain services • Microsoft Entra ID (Azure AD), identity and access management, authentication, permissions, and user administration • Exchange Online administration, email delivery troubleshooting, mailbox configuration, migration support, and mail flow management • Email security and DNS configuration including SPF, DKIM, DMARC, MX, TXT, CNAME, and related domain records • Remote Desktop Services (RDS), RDWeb, Remote Desktop Gateway, remote access, session management, and troubleshooting • Network administration including TCP/IP, DNS, DHCP, VPN, firewalls, routing, connectivity, and network troubleshooting • Firewall and VPN administration, remote access solutions, security configuration, and connectivity troubleshooting • Hyper-V and VMware virtualization, virtual machine management, resource allocation, and troubleshooting • Server migrations, infrastructure upgrades, domain migrations, system deployments, and technology transitions • Backup, monitoring, disaster recovery, system avail