Sheilla K

RESTAURANT SUPERVISOR

SUGARBOWL VENTURES Ltd • Temps plein

Mar 2024 - Jan 2026 • 1 yr 10 mos

I am a results-driven hospitality and operations professional with progressive experience in customer service, supervision, and business operations management. I began my career as a waitress at Sugar Bowl, where I developed strong foundations in customer relations, order management, teamwork, and service excellence. Through consistency, discipline, and performance, I was promoted to a supervisory role within the organization. As a Supervisor at Sugar Bowl, I managed daily operations, coordinated staff schedules, monitored service standards, handled customer complaints professionally, and ensured smooth workflow between departments. I played a key role in reducing operational wastage, particularly within the pastry section, by implementing better portion control, stock monitoring, and accountability systems. This improved efficiency and reduced losses. My leadership style is firm yet solution-oriented. I focus on structure, time management, and accountability while maintaining professionalism. I have experience handling high-pressure environments, multitasking, resolving conflicts, and maintaining operational excellence during peak business hours. In addition to my hands-on operational experience, I hold a Diploma in Food and Beverage Management and I am currently pursuing a Degree in International Business Management. This academic background has strengthened my knowledge in communication, business strategy, customer relationship management, and organizational operations. As a Virtual Assistant on Fiverr, I bring strong administrative, organizational, and communication skills. I am proficient in data entry, customer support, email handling, scheduling, document preparation, research tasks, and general administrative support. My background in supervision equips me with attention to detail, confidentiality, problem-solving ability, and reliability. I am highly disciplined, self-motivated, and committed to delivering quality work within deadlines.My goal is to support