s
sheriahmad

Sheheryar Ahmed

@sheriahmad

Fixing Tech Hassles, Fast and Professionally

Pakistan
Certaines informations sont présentées en anglais.
À propos de moi
Hello! Welcome to my IT Support Gig 👋 I’m a professional IT Support Specialist providing fast, reliable, and secure solutions. I fix slow Windows PCs, repair laptops and desktops, remove viruses, and resolve software issues. I also handle printer troubleshooting, email setup, and system optimization. Expect quick response, clear communication, and efficient results. Feel free to contact me with any issue related IT field. Looking forward to serve you. ... Plus d’infos

Compétences

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sheriahmad
Sheheryar Ahmed
hors ligne • 

Voir mes services

Assistance technique
I will be your IT technical support engineer for tech issues
De15 $US / projetPlus de détails

Portfolio

Expérience professionnelle

IT Officer

Flow Petroleum pvt ltd • Temps plein

Nov 2024 - Present • 1 yr 7 mos

Provide Tier 1 and Tier 2 IT support, configuring and maintaining laptops, desktops, printers, and Microsoft 365 systems while ensuring system security and minimizing recurring issues. • Act as first point of contact for IT-related incidents and requests • Configure, maintain, and troubleshoot workstations and peripheral devices • Support Microsoft 365 users and email configurations • Install, update, and manage software with malware protection • Maintain IT inventory records and asset documentation

Pakistan_State Oil

IT helpdesk

Pakistan State Oil • Temps plein

Jul 2024 - Nov 2024 • 4 mos

Provided enterprise-level IT support, responding to incidents and service requests while assisting with system access, LAN performance, and hardware troubleshooting. • Responded to user incidents and service requests through help desk system • Provided end-user support for enterprise applications including SAP • Assisted with system access issues, permissions, and configurations • Monitored LAN and network performance for stability and connectivity • Troubleshot hardware, printers, and peripheral devices

Network support engineer

Global connect synergy • Temps plein

Jul 2021 - Apr 2023 • 1 yr 9 mos

Delivered network and IT support for clients, maintaining routers, switches, firewalls, and resolving incidents through remote and on-site troubleshooting. • Configured and supported routers, switches, and firewalls • Delivered remote and on-site technical support to resolve user issues • Managed support tickets and ensured SLA compliance • Monitored network performance and connectivity stability • Maintained strong customer service and communication standards