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shibu_sh

SHIBU S

@shibu_sh

Senior Technical Support Engineer

Inde
Anglais, Hindi, Kannada, Bengali
Certaines informations sont présentées en anglais.
À propos de moi
I am a Senior Technical Support Engineer with over 9 years of experience in L2/L3 Production Support, Linux Administration, and Cloud Infrastructure. I specialize in managing high-volume production environments, troubleshooting critical incidents, and supporting enterprise platforms using AWS, Kubernetes, and SQL. I am proven in collaborating with cross-functional teams to ensure high application availability and SLA compliance.... Plus d’infos

Compétences

s
shibu_sh
SHIBU S
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Nom de domaine et d'hébergement
I will connect your domain to your website and fix dns records
De20 $US / projetPlus de détails

Expérience professionnelle

Licious

Senior Technical Support Engineer

Licious • Temps plein

May 2022 - Present • 4 yrs 5 mos

Provide L2/L3 production support for enterprise e-commerce and supply chain applications. Resolve production incidents through SQL analysis, log investigation, and API debugging. Support AWS cloud environments, monitor critical business services, and manage incident escalations while ensuring SLA compliance. Lead support queue coordination and collaborate with DevOps and QA teams.