
Shivansh C
Voice AI Agent Developer, ElevenLabs, n8n, RAG Systems
Compétences

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Portfolio
Expérience professionnelle
Backend Developer - AI Integrations at IT By Design
Self Employed • Temps plein
Mar 2026 - Present • 4 mos
→ Built multi-tenant Voice AI Dispatcher using ElevenLabs + Twilio serving hundreds of organizations → Developed RAG pipeline across 993 tenants with Pinecone namespace isolation + pgvector → Built 11-step AI ticket triage engine integrating ConnectWise, HaloPSA, and Autotask APIs → Async microservices using FastAPI, Celery, RabbitMQ, PostgreSQL on AWS ECS
Software Engineer
MAQ Software • Temps plein
Sep 2024 - Present • 1 yr 10 mos
Developed a Generative and Conversational AI platform with 8 domain-specific chatbots leveraging Azure OpenAI via Promptflow, enabling lawyers to query organizational knowledge in real-time • Developed a deployed full stack Generative AI solution leveraging Azure Functions and Azure OpenAI to retrieve top-ranked documents based on user queries and generate intelligent summaries, implementing a Retrieval-Augmented Generation (RAG) architecture • Developed an AI-powered content processing pipeline using Azure OpenAI and CrewAI framework for scraping Microsoft Learn documentation, performs semantic chunking of educational content, and creates structured learning modules with intelligent chapter organization • Developed and implemented follow-up features along with prompt optimization strategies, adhering to Responsible AI guidelines.