s
shondon616

Shon G

@shondon616

Technical Support Consultant

Pologne
Anglais, Malayalam
Certaines informations sont présentées en anglais.
À propos de moi
I am a customer support and operations professional experienced in resolving complex customer enquiries within fast-paced, high-volume environments. I am skilled in chat and digital support, escalation management, and accurate CRM case documentation while maintaining strong quality and response standards.... Plus d’infos

Compétences

s
shondon616
Shon G
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance client
I will be your customer support or chat support agent
De10 $US / projetPlus de détails
Messagerie et envoi d'e-mails
I will be your virtual assistant for email and admin tasks
De10 $US / projetPlus de détails

Expérience professionnelle

Teleperformance

Technical Support Consultant

Teleperformance

Apr 2025 - Jun 2025 • 2 mos

Managed high-volume customer interactions, resolving 30–40 cases per shift through digital support channels. Maintained accurate CRM documentation ensuring full case traceability and compliance. Handled complex enquiries escalated beyond automated and first-line support. Guided customers through troubleshooting steps with patience and clarity, improving overall user experience.