Shubert S

IT Support Manager

Hightekers

Mar 2025 - Present • 1 yr 6 mos

In my current role, I oversee the stability and security of a high-performance IT infrastructure. I lead technical operations, ensuring 99.9% uptime and delivering high-level support for complex system architectures. My focus is on optimizing workflows and implementing enterprise-grade security protocols that protect business-critical data. IT Technician | FedEx (9 Years) During nearly a decade at a global logistics leader, I supported a massive user base of 2,000+ personnel. I was a key driver in large-scale modernisation projects, maintaining technical excellence across diverse environments and travelling to various depots to ensure physical and digital infrastructure met elite standards. Key Achievements & Expertise Infrastructure Modernisation: Successfully led and executed full-scale upgrades of Operating Systems (OS) and endpoint hardware across thousands of units. Hardware Lifecycle Management: Managed the deployment, configuration, and maintenance of enterprise switches, industrial handheld scanners, and sophisticated telephone/VOIP equipment. Mass-Scale User Support: Provided Tier 1-3 technical support for over 2,000 users, troubleshooting complex network, software, and hardware issues with a "first-time fix" mindset. Strategic Problem Solving: Travelled extensively to remote depots to perform emergency repairs and professional infrastructure audits, ensuring zero downtime in high-pressure logistics environments. Enterprise Security: Implemented robust security measures for endpoints and network hardware, a skill I now apply to WordPress Hardening and Digital Security. Why This Matters for Your Project: I don't just "build sites" or "animate logos." I bring 10 years of enterprise-level reliability to your project. When I set up your WordPress site or write your technical articles, I apply the same rigorous standards used by global corporations to ensure your project is secure, scalable, and technically