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Shubhangi V
@shubhangi1192
Customer Onboarding Manager Implementation Engineer
Inde
Anglais, Hindi
À propos de moi
I am a technically sophisticated Software Engineer with over 10 years of experience specializing in SaaS implementation, customer onboarding, and project management. I expert in bridging the gap between complex technical requirements and business objectives to drive revenue and optimize ROI.
Compétences
Shubhangi V
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Consulting
I will design a tailored client onboarding playbook and welcome sequence for you
Expérience professionnelle
Senior Onboarding Specialist
Netcore Cloud • Temps plein
Dec 2021 - Apr 2026 • 4 yrs 4 mos
Process Optimization: Successfully reduced the Turnaround Time (TAT) for client onboarding, increasing the department's capacity to handle more projects simultaneously. • Strategic Consultation: Elevated client success by providing data-driven feedback and strategic consultation, resulting in measurable ROI boosts and higher customer engagement. • Product Innovation: Acted as a key liaison between clients and the product team, contributing ideas that enhanced the product portfolio and drove growth in Monthly Recurring Revenue (MRR). • Project Management: Managed high-value accounts with flawless delivery, navigating unique business challenges and complex integrations.
Customer Onboarding Manager
WebEngage
Apr 2021 - Dec 2021 • 8 mos
Best Practices: Established quality setup standards for all accounts within the assigned region to ensure maximum stability prior to launch. • Business Alignment: Conducted deep-dive sessions to learn client business goals, ensuring the WebEngage solution was integrated for maximum efficiency. • Cross-Functional Collaboration: Partnered with Sales and Product teams to maintain a 360-degree view of product feature updates and client needs.
