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Sibin B
@sibincochi
Technical Support Engineer Website Security and Cybersecurity
Inde
Anglais, Malayalam, Hindi
À propos de moi
I’m a Technical Support Engineer with 10+ years of experience in technical troubleshooting, networking, software support and system maintenance. My expertise includes Windows, Linux, TCP/IP, DNS, DHCP and remote technical support. I hold a Google Cybersecurity Certification and developed BaselineSec, a website security-configuration assessment service covering DNS, SPF, DMARC, HTTPS/TLS and security headers, with clear findings and remediation recommendations.
Compétences
Sibin B
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Sécurité
I will audit your website security configuration and provide a professional report
Portfolio
Expérience professionnelle
Technical Support Engineer
micrOtech Infoserve Pvt • Temps plein
Dec 2019 - Present • 6 yrs 11 mos
* Resolve hardware, software and networking issues within defined SLAs. * Conduct remote troubleshooting and technical diagnostics. * Support customers through installation, configuration and troubleshooting. * Manage escalated technical issues and follow-ups. * Provide technical support through phone, email and chat. * Maintain technical documentation and support processes. * Work with Windows, Linux, TCP/IP, LAN/WAN, DNS and DHCP environments.
AR Associate and Analyst
Waveonline • Temps plein
Dec 2017 - Dec 2019 • 2 yrs
* Maintained and updated billing systems. * Managed payment collection and allocation. * Followed up on discrepancies and outstanding balances. * Supported client engagement and issue resolution. * Maintained accuracy and compliance in billing processes.
Taxpayer Relationship Agent
Teleperformance • Temps plein
Feb 2016 - Feb 2018 • 2 yrs
* Handled taxpayer queries and escalated issues. * Managed complaint resolution and follow-ups. * Provided back-office support. * Helped streamline support processes and improve operational efficiency.
