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siddique_usman

Usman Siddique

@siddique_usman

Network Engineer

Pakistan
Anglais, Ourdou, Hindi
Certaines informations sont présentées en anglais.
À propos de moi
BS Information Technology (BSIT) graduate with a strong passion for Networking and System Administration. Trained in CCNA Routing & Switching and MCSA from PAPTech College, with hands-on experience in network configuration, Windows Server administration, Active Directory, DNS, DHCP, troubleshooting, and IT support. I am committed to delivering reliable, secure, and high quality solutions with professionalism, clear communication, and timely delivery.... Plus d’infos

Compétences

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siddique_usman
Usman Siddique
hors ligne • 

Expérience professionnelle

Helpdesk Engineer Level II

Company • Temps plein

Feb 2025 - Present • 1 yr 9 mos

Working as a Level-2 Helpdesk Engineer, providing technical support and troubleshooting for internet and network-related issues. Responsible for diagnosing connectivity problems, resolving customer escalations, configuring network devices, supporting fiber broadband services, and coordinating with field and network teams to ensure timely issue resolution. Experienced in ticket management, remote troubleshooting, and delivering high-quality customer support while maintaining service level agreements (SLAs).