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silky_mer

Silky Mer

@silky_mer

CRM Operations and Client Success Specialist

Émirats Arabes Unis
Anglais, Hindi, Punjabi
Certaines informations sont présentées en anglais.
À propos de moi
15+ years managing 200+ client accounts in fast-paced environments. I combine deep CRM and operations experience with modern tools like Airtable, Google Sheets, and Make.com to help small businesses organise leads and automate follow-ups. ✅ Airtable & Google Sheets CRM setup ✅ Lead tracking systems ✅ Basic Make.com automation ✅ CRM data cleanup ✅ Client onboarding SOPs ✅ MIS reports & dashboards Based in UAE. Clear communication. Honest timelines. Real results.... Plus d’infos

Compétences

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silky_mer
Silky Mer
hors ligne • 

Voir mes services

Intégrations IA
I will automate your facebook lead ads to hubspot CRM using makecom
De90 $US / projetPlus de détails

Expérience professionnelle

Assistant Branch Manager — Operations & Customer Success

Management • Temps plein

Dec 2012 - Feb 2026 • 13 yrs 2 mos

Supervised and trained a team of 8-12 sales and operations staff ✅ Managed 200+ active client accounts from onboarding to completion ✅ Handled client complaints and escalations — converting dissatisfied clients into renewed business ✅ Identified upsell and cross-sell opportunities to add revenue ✅ Maintained CRM records, MIS reports and client status dashboards ✅ Ensured SLA compliance across operations and documentation teams ✅ Coordinated with finance, documentation and sales teams for smooth delivery