s
smartanwana

Smart

@smartanwana

Virtual Assistant, CRM Manager, Admin and Lead Support

Nigeria
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I help businesses stay organized and keep day-to-day operations moving through reliable virtual assistance, CRM management, customer support, lead follow-up, research, and administration. I have over 4 years of experience supporting real estate and small-business operations, including CRM management, database organization, customer communication, process documentation, and technical support. I’ve worked with platforms including Lofty, BoldTrail, HubSpot, GoHighLevel, Zendesk, Freshdesk, Apollo, and Trello. Give me the workflow, and I’ll take ownership and get the work done.... Plus d’infos

Compétences

s
smartanwana
Smart
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance générale
I will manage and organize your CRM
De15 $US / projetPlus de détails
Logiciel de gestion de projets
I will set up and organize your clickup workspace and workflows
De15 $US / projetPlus de détails

Portfolio

Expérience professionnelle

CRM & Operations Manager

Pfanntastic • Temps plein

Nov 2024 - Sep 2026 • 1 yr 10 mos

Managed CRM operations and administrative workflows for a real estate business, keeping client records, leads, pipelines, follow-ups, and business information organized. • Managed and maintained CRM contacts, pipelines, lead information, and follow-up activities • Built and maintained lead follow-up campaigns and Smart Plans • Supported buyer, seller, and sphere-of-influence lead management • Managed recurring administrative and operational tasks • Created SOPs, checklists, instructions, and process documentation for recurring workflows • Provided website, domain, DNS, email, and technical support • Researched and implemented tools and workflows to improve day-to-day operations • Supported website content, lead management, and customer communication