s
soganezov

Sammy Oganezov

@soganezov

Multilingual Customer Support l Hospitality Expert

Émirats Arabes Unis
Anglais, Russe
Certaines informations sont présentées en anglais.
À propos de moi
Hello! I’m Sammy, a multilingual customer support specialist with experience in hospitality and guest services. I speak English and Russian fluently, allowing me to assist diverse customers and deliver high-quality support. I specialize in chat and email support, guest communication for hotels and Airbnb, travel assistance, and English–Russian translation. With a hospitality background, I value fast responses, professionalism, and great customer experience. Reliable and detail-oriented, I’m focused on excellent service. Let’s work together!... Plus d’infos

Compétences

s
soganezov
Sammy Oganezov
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Messagerie et envoi d'e-mails
I will manage your airbnb guest communication
De5 $US / projetPlus de détails

Expérience professionnelle

Atlantis_Resort

Front Services Supervisor

Atlantis Resort

Aug 2022 - Mar 2026 • 3 yrs 7 mos

As a Front Services Supervisor at Atlantis The Royal, I led daily guest operations in a fast-paced, luxury hospitality environment, ensuring exceptional service standards for an international clientele. I supervised and trained front desk teams, handled VIP arrivals, resolved complex guest inquiries, and coordinated closely with housekeeping, concierge, and reservations to deliver seamless guest experiences. This role strengthened my expertise in customer support via chat, email, and in-person communication, as well as my ability to manage high-volume requests with efficiency and professionalism. My multilingual skills in English and Russian allowed me to connect with diverse guests, provide personalized assistance, and support translation needs when required. Key achievements include consistently maintaining high guest satisfaction scores, improving response times, and contributing to positive online reviews. This experience directly supports my freelance services in customer support, translation, and hotel/Airbnb guest communication, where I focus on delivering reliable, detail-oriented, and high-quality service.