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Luis Montero
@solidtechcare
Systems Analyst I
États-Unis
Anglais, Espagnol
À propos de moi
I am a Systems Analyst with over 8 years of experience in IT support and systems administration. I specialize in Microsoft 365, Intune, and Power BI, with a strong background in managing enterprise-level migrations and production support. I am dedicated to optimizing technical workflows and delivering secure, scalable infrastructure solutions.
Compétences
Luis Montero
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance technique
I will provide professional IT support and troubleshooting
Expérience professionnelle
Truist
Temps plein • 7 yrs
Systems Analyst I
Feb 2023 - Present • 3 yrs 4 mos
Led production support triage, incident management, and escalation for rapid issue resolution. Troubleshot complex software configurations across OS, databases, and Citrix environments. Developed patch deployment strategies for workstations and servers. Managed web application access via Active Directory and provided coaching to team members on service desk procedures.
IT Support Specialist II
Oct 2022 - Present • 3 yrs 8 mos
Handled end-user incident escalations and delivered effective solutions. Generated detailed ticket management reports for stakeholders. Trained users on Microsoft 365 management, including Teams and SharePoint. Implemented Microsoft Intune for mobile device management and launched a Zendesk support portal with technical knowledge bases.
Tech Support Tier 2 for Office 365/Skype for Business Online/Exchange Online LATAM Team
Teleperformance • Temps plein
Oct 2015 - Sep 2016 • 11 mos
Resolved Office 365 migration challenges and implemented hybrid Exchange and Lync environments. Managed Active Directory synchronization using DirSync and ADFS for Single Sign-On. Delivered advanced support for mail flow, message tracking, and troubleshooting across OWA and Skype for Business.
