Sonakshi M

Sr. Associate - Projects Moment Salesforce Platform

Dec 2025 - Present • 5 mos

Provided technical & functional support for Salesforce Applications, ensuring smooth daily operations and resolving user-reported issues in a timely manner. Troubleshoot Apex Classes, Lightning components, validation rules & automation processes (Flows, Process Builder. Workflows) to maintain platform stability. Collaborate with business users to gather requirements and implement minor enhancements, optimizing workflows and improving system usability. Manage user accounts, permission sets, profiles, and roles to maintain secure access control and data integrity. Work with Salesforce Sandboxes for testing, deployment and replication of production issues. Utilize Copado and GitHub for CI/CD deployments, ensuring consistent and error-free releases. Develop and maintain custom Apex Triggers and Lightning Web Components (LWC) for process improvements. Parter with QA teams to reproduce and verify reported defects, ensuring comprehensive resolution and regression testing. Create and maintain documentation for support processes, configuration changes and issue resolution to strengthen knowledge management. Participate in Agile Sprints, providing technical input during story grooming and sprint planning meetings.

Associate

Nov 2022 - Present • 3 yrs 6 mos

Provided technical & functional support for Salesforce Applications, ensuring smooth daily operations and resolving user-reported issues in a timely manner. Troubleshoot Apex Classes, Lightning components, validation rules & automation processes (Flows, Process Builder. Workflows) to maintain platform stability. Collaborate with business users to gather requirements and implement minor enhancements, optimizing workflows and improving system usability. Manage user accounts, permission sets, profiles, and roles to maintain secure access control and data integrity. Work with Salesforce Sandboxes for testing, deployment and replication of production issues. Utilize Copado and GitHub for CI/CD deployments, ensuring consistent and error-free releases. Develop and maintain custom Apex Triggers and Lightning Web Components (LWC) for process improvements. Parter with QA teams to reproduce and verify reported defects, ensuring comprehensive resolution and regression testing. Create and maintain documentation for support processes, configuration changes and issue resolution to strengthen knowledge management. Participate in Agile Sprints, providing technical input during story grooming and sprint planning meetings.

Senior Salesforce Developer

Jan 2020 - Present • 6 yrs 4 mos

Provided technical & functional support for Salesforce Applications, ensuring smooth daily operations and resolving user-reported issues in a timely manner. Troubleshoot Apex Classes, Lightning components, validation rules & automation processes (Flows, Process Builder. Workflows) to maintain platform stability. Collaborate with business users to gather requirements and implement minor enhancements, optimizing workflows and improving system usability. Manage user accounts, permission sets, profiles, and roles to maintain secure access control and data integrity. Work with Salesforce Sandboxes for testing, deployment and replication of production issues. Utilize Copado and GitHub for CI/CD deployments, ensuring consistent and error-free releases. Develop and maintain custom Apex Triggers and Lightning Web Components (LWC) for process improvements. Parter with QA teams to reproduce and verify reported defects, ensuring comprehensive resolution and regression testing. Create and maintain documentation for support processes, configuration changes and issue resolution to strengthen knowledge management. Participate in Agile Sprints, providing technical input during story grooming and sprint planning meetings.