
Nicole E
Level 1
As honest as the day is long
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15 $US
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heurePortfolio
Expérience professionnelle
Manager, Customer Success
ECOFANS • Temps partiel
Jul 2022 - Oct 2024 • 2 yrs 3 mos
I oversee all aspects of online customer service operations. From handling inquiries and refunds to optimizing product listings and conducting competitor analysis, my focus is on ensuring a seamless and satisfactory experience for our customers. Additionally, I manage inventory, coordinate shipments, and maintain effective communication with associated platforms like MercadoLibre. My aim is to ensure excellence in customer service and maximize the performance of our online store through efficient, customer-centric strategies.
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Détails de la notation
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Trier par
steve_taylor2

Royaume-Uni
Excellent, professional service, i needed help with shipping an item from an EU shop that dosent send to my country, Nicole has been super great, and has gone above and beyond for helping with my tricky purchase, which would not have been possible otherwise, I highly recommend and will use again if the need arises, many thanks, steve
Réponse du freelance
anacarv00

États-Unis
So glad I found Nicole. I had found an item that I've been looking for a long time on a Spanish marketplace and needed a local delivery address. Her prices are fair and she was very transparent with shipping prices. She will be my go to personal shopper in the EU.

robobbin

Danemark
Great experience, would happily use Nicole's service again! She is super kind and patient, and being allowed to use her as a middle man for my delivery was nothing short of a salvation for my MC helmet! 💕❤️ Thank you! 🙏🏻🥳
Réponse du freelance
raphaeeeel

France
I couldn’t be more satisfied with Nicole’s services. She handled unexpected issues professionally and made sure that the very fragile item arrived in perfect condition. I will definitely work with Nicole again without any hesitation. Thank you Nicole!
Réponse du freelance

jpimenta33
Client récurrent

Brésil
Great communication, very professional and extremely helpful throughout the process. Nicole has been very transparent, organized, and supportive while helping us structure our Chile operation. Highly recommended!