Sopuruchi E

Healthcare Operations & Care Assistant (Remote)

Adventist Health Ministries

Jan 2024 - Present • 2 yrs 4 mos

• Improve scheduling efficiency by 25% through proactive calendar management, team coordination and timely participant communication. • Coordinate care activities with teams, staff, volunteers and external partners to ensure smooth workflow, continuity of care and timely referrals. • Provide nursing and patient support, including assessments, screenings, education and advocacy to enhance engagement and access to care. • Identify participants requiring further clinical attention and escalate concerns appropriately to supervising clinicians or leadership to support patient safety and quality outcomes. • Support clinical workflows through accurate patient data entry, record updates and secure documentation in line with healthcare data privacy and confidentiality standards. • Manage follow-up communication with participants and partners, providing administrative support and coordination to improve workflow efficiency, achieving a 20% faster response rate.

Medical Virtual Assistant

The MedVa Launchpad

Oct 2025 - Jan 2026 • 3 mos

• Managed patient intake and onboarding while ensuring insurance, demographic and clinical information is complete and accurate in the EHR. • Verified patient insurance eligibility and benefits via insurance portals prior to appointments to identify potential coverage issues early. • Confirmed coverage details and document patient financial responsibility to support smooth check-in and billing workflows. • Coordinated appointment scheduling, cancellations, rescheduling and confirmations in line with provider-specific protocols. • Served as a first point of contact for patients, responding to scheduling, refill and insurance-related inquiries professionally. • Handled insurance verification, claims support and accurate entry of CPT, ICD-10 and HCPCS codes. • Documented tasks and tracked administrative activities in EHRs and internal workflow tools. • Managed secure transfer of medical records while maintaining strict HIPAA compliance.

Registered Nurse

Lagos State Health Service Commission

Sep 2019 - Dec 2023 • 4 yrs 3 mos

• Managed multiple patients per shift in surgical and clinical wards, providing peri- and post-operative care, documenting vital signs, complaints, medications, and care plans and educating families, contributing to a 15% reduction in post-discharge readmissions. • Coordinated patient follow-ups, transfers, referrals, and appointment scheduling across departments, supporting continuity of care and reducing missed appointments. • Maintained a high level of accuracy in SOAP notes, EMR documentation, consent forms and medical histories, enabling effective interdisciplinary coordination. • Verified insurance coverage and benefits, guided patients through care access, and supported accurate billing processes. • Supported efficient patient flow and care delivery by proactively managing records and patient concerns.