s
sout1en

Suzu.S

@sout1en

Japan Market Entry and Growth Strategy Consultant

Japon
Japonais, Coréen
Certaines informations sont présentées en anglais.
À propos de moi
I help businesses enter and grow in the Japan market. With hands-on experience in operations and customer experience, I provide clear and practical strategies for real results. My approach combines market insight and customer-focused thinking, key for success in Japan. I specialize in market entry, business growth, and customer experience. I work with international brands expanding into Japan, especially in retail and hospitality. All communication is handled via messages to ensure clarity and efficiency.... Plus d’infos

Compétences

s
sout1en
Suzu.S
hors ligne • 
Temps de réponse moyen de 6 heures

Voir mes services

Stratégie commerciale et innovation
I will help you successfully enter and grow in the japan market
De60 $US / projetPlus de détails

Expérience professionnelle

Universal_Studios

Operations Supervisor

Universal Studios • Temps plein

Apr 2022 - Present • 4 yrs 1 mo

As an Operations Supervisor at Universal Studios Japan, one of the world's leading entertainment destinations, I am responsible for overseeing large-scale daily operations and ensuring the highest standards of guest satisfaction and safety. My role involves managing a diverse team of frontline staff, optimizing operational workflows, and maintaining consistent performance across various park sections. Key Responsibilities & Achievements: Team Leadership & Development: Managing and mentoring a large team, fostering a high-performance culture aligned with global hospitality standards. Operational Excellence: Streamlining complex daily processes to enhance guest flow and minimize wait times during peak periods. Strategic Management: Collaborating with cross-functional departments to implement park-wide initiatives and new attractions. KPI Management: Consistently meeting and exceeding operational targets related to efficiency, safety, and guest feedback scores. I bridge the gap between high-level management goals and frontline execution, ensuring that global brand values are translated into exceptional local experiences.

McDonald's

Store Manager

McDonald's • Temps plein

Mar 2013 - Dec 2021 • 8 yrs 9 mos

uring my tenure as a Store Manager at McDonald's Japan, I led comprehensive restaurant operations with a focus on profitability, people management, and operational efficiency. Managing a high-volume business in the competitive Japanese food service market required a deep understanding of lean operations and strict quality control. Key Responsibilities & Achievements: P&L Management: Full responsibility for the store's financial performance, including labor cost control, inventory management, and sales growth strategies. Talent Development: Recruited, trained, and promoted numerous team members and shift managers, building a robust internal talent pipeline. Quality & Hygiene Standards: Maintained 100% compliance with global food safety and hygiene protocols, consistently achieving high scores in internal and external audits. Customer Experience: Implemented localized service improvements that led to a significant increase in repeat customer rates and overall store rankings. My experience at McDonald's provided me with a world-class foundation in "Standardization and Optimization," which I now apply to consulting for international businesses.