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I will provide IT support to your organization
We are a Tech company working worldwide
Sploit Systems is a modern technology company delivering specialised services across cybersecurity, software development, digital marketing, and training. We help startups, businesses, and larger orga...
À propos de ce service
At Sploit Systems, we provide professional remote IT support for businesses, teams and growing organisations.
We support complete IT infrastructure from basic user issues to advanced server, network and system troubleshooting. Our team can handle L1, L2 and L3 support depending on your business needs.
- We can help with:
- L1 helpdesk and user support
- Email, printer, software and device issues
- Windows and basic system troubleshooting
- User account and access issues
- Microsoft 365 and Google Workspace support
- Network connectivity and Wi-Fi issues
- VPN, firewall and router troubleshooting
- Server and system administration support
- Backup checks and recovery support
- Cloud and remote access support
- Performance troubleshooting
- Documentation and support reporting
We work with a clear support process. First, we understand the issue or infrastructure requirement. Then we diagnose the problem, apply the required fix, test the system and provide a short report of what was done.
For ongoing company support, we can also create a custom monthly support offer based on the number of users, devices, servers and support hours required.
Appareil:
Serveur / Hébergement
Système opérateur:
Linux / Unix
Mon portfolio
FAQ
Do you provide remote IT support?
Yes. We provide remote IT support for users, devices, networks, servers, cloud accounts and business systems.
What is included in L1 support?
L1 support covers basic user issues such as email problems, software issues, printer support, account help, device troubleshooting and basic connectivity checks.
What is included in L2 support?
L2 support covers more technical issues such as network troubleshooting, VPN support, Microsoft 365 or Google Workspace support, access permissions, service issues and basic server support.
What is included in L3 support?
L3 support covers advanced troubleshooting, server and network problems, cloud infrastructure, recurring issue analysis, system reliability, backup review and technical recommendations.
Can you support an entire organisation?
Yes. We can support complete business infrastructure through a custom offer or monthly support plan based on your users, devices, servers and systems.
Do you support Google Workspace?
Yes. We can help with Google Workspace email, users, groups, access and basic troubleshooting.
Can you fix network and VPN issues?
Yes. We can troubleshoot Wi-Fi, routers, VPN access, firewall rules, remote access and connectivity problems.
Do you provide cybersecurity support?
We can provide basic security checks as part of IT support. Full cybersecurity, penetration testing or VAPT work should be discussed separately through a custom scope.
Can you provide ongoing monthly support?
Yes. We can create a custom monthly support plan for helpdesk, infrastructure support, monitoring, troubleshooting and technical maintenance.
