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ssdanieljack

Daniel P.

@ssdanieljack

Junior Product Manager

Allemagne
Anglais, Allemand, Croate
Certaines informations sont présentées en anglais.
À propos de moi
Hello, I’m Daniel Jack. I analyse websites, apps, and digital products to identify UX issues that affect usability and conversions. My approach is simple and practical I focus on real user behavior and provide clear, structured, and actionable feedback you can apply immediately. I also offer CV/resume reviews and improvements, helping you present your experience in a clear, professional way. I’m open to custom requests, so feel free to message me anytime.... Plus d’infos

Compétences

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ssdanieljack
Daniel P.
hors ligne • 
Temps de réponse moyen de 1 heure

Portfolio

Expérience professionnelle

Meta

Customer support representative (Concentrix)

Meta • Temps plein

Nov 2021 - Nov 2023 • 2 yrs

- Drove advertiser performance through data analysis and campaign optimisation. - Prioritised client needs to balance user satisfaction and business outcomes. - Led training sessions to improve platform adoption and best practices. - Developed strategies for key accounts to increase ROI and campaign effectiveness. - Converted customer feedback into insights that informed product improvements.

Johnson_& Johnson

Quality Control Inspector

Johnson & Johnson • Temps plein

Oct 2020 - Jul 2021 • 9 mos

- Ensured product quality aligned with international regulatory standards, supporting reliable user outcomes. - Conducted quality checks and root-cause analysis to identify issues and drive continuous improvement. - Worked cross-functionally with R&D, production, suppliers, and compliance to optimize processes. - Delivered clear documentation and quality reports to support audits and inform stakeholder decisions.