
SthefaneeG.
bilingual English Spanish paralegal professional
Compétences

Voir mes services


Expérience professionnelle
Billing, Payroll & Compliance Operations Architect
Quality Care Child Care Service • Freelance
Jul 2025 - Present • 11 mos
Manage the end-to-end payroll lifecycle for 30+ staff using Gusto, ensuring 100% on-time processing and compliance with labor regulations. Develop a Google Sheets tracker that flagged late claims and improved billing report accuracy by 25%. Act as the primary bilingual (English/Spanish) liaison, translating HR and payroll notices to improve staff policy adherence and resolving 95% of inquiries within 48 hours. Streamline client intake coordination and onboarding, reducing setup time by 40% and intake processing time by 25%.
Virtual Executive Assistant (Executive Operations Architect)
Fiverr • Indépendant
Jan 2022 - Present • 4 yrs 5 mos
Build a strategic Executive Assistant practice focused on systems thinking and scalable backend infrastructure for founders and CEOs. Manage complex calendars and travel for 5+ high-net-worth clients, eliminating scheduling conflicts and increasing executive availability. Maintain a 98% Inbox Zero rate across multiple executive accounts, processing over 200 emails daily. Automate workflows using Zapier, Slack, and Trello, reclaiming 15–20 executive hours per week and reducing manual entry. Optimize e-commerce operations on Shopify and Amazon, maintaining a 4.8/5 customer rating and reducing response times from 12 hours to under 2 hours. Coordinate 15+ property closings monthly with zero compliance errors, managing all documentation and listing agreements. Technical Stack: GoHighLevel, Zapier, Make, n8n, Salesforce, Gusto, QuickBooks, Shopify, Amazon. Operational Impact: Reclaiming executive time (15–20 hours/week), reducing lead response times (55%), and increasing task completion rates (from 58% to 92%). Bilingual Proficiency: Professional business integration in English and Spanish.
B2B Revenue Pipeline & Appointment Systems Lead
Teamica • Freelance
May 2021 - Dec 2023 • 2 yrs 7 mos
Led appointment generation initiatives, consistently scheduling 100+ qualified appointments daily for the sales pipeline. Maintained an 80% appointment-to-show rate through the implementation of systematic follow-up strategies. Managed the full-cycle appointment process in Salesforce, collaborating with sales closers to maintain a 40%+ conversion rate.