
Umair Hayat
Level 1
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Expérience professionnelle
Senior Officer IT
Zong CMPak Pvt. Ltd. • Temps plein
Feb 2021 - Present • 5 yrs 3 mos
• Providing 24/7 support services to Zong’s customers, vendors, and related third parties. • CRM system Administration, it includes user creation/modification, creating and assigning user with rolebased access. • Administration of BOMC (In house application/services monitoring tool) like adding new machines, adding new 3rd parties, Database queues, and configuring alerts on their different parameters. • Extraction of data using SQL, claiming data to process & validating, Creating, and submitting Ad hoc reports & queries. • Ensuring end-users Charging, Provisioning, CRM, BVS, Accounts, Billing, MNP, IR, Configurations, reports queries are dealt with efficiently and timely. • Monitoring and rectifying issues related to 3rd party services (SMS, MML, USSD, MMS). • Analysis of complaints due to system-related issues, identifying the root cause, and providing resolution. • Based on analysis identifying/proposing solutions on system-related issues. • Monitoring of online charging system and always ensuring all BOSS nodes and network availability. • Coordination with Vendor, getting support for resolving issues.
Freelance Graphic Designer
Fiverr • Freelance
Jan 2021 - Present • 5 yrs 4 mos
Designed professional, visually engaging PowerPoint presentations for corporate, educational, and startup clients worldwide. Converted raw content, documents, and ideas into clear, structured, and impactful slides tailored to client objectives. Collaborated with international clients to refine messaging, improve slide flow, and ensure clarity and professionalism. Delivered projects within tight deadlines while maintaining high design and content quality.
22 Avis
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osullivan_fiona

Irlande
Loved working with Umair, will definitely use him again!
Réponse du freelance
kendrialclark
Client récurrent

États-Unis
This is my 2nd order and I plan to use him for all future presentations.
Réponse du freelance
derrickgentr488
Client récurrent

États-Unis
Like the last PowerPoint, the information was included in the way I expected and looked very professional.
Réponse du freelance
catlau17

Royaume-Uni
Umair was great, he understood and met my needs - he communicated all the way and was very quick to make revisions - Fantastic service and end result I will come to Umair again
Réponse du freelance
derrickgentr488
Client récurrent

États-Unis
my powerpoint was timely and was of high quality. I am very appreciative and will work with him in the future. Thank you!
Réponse du freelance

