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sultaan_sheikh

Sultan S

@sultaan_sheikh

Customer Support Specialist

Pakistan
Anglais, Punjabi, Ourdou
Certaines informations sont présentées en anglais.
À propos de moi
I am a Customer Support Specialist with over 4 years of experience in customer service, BPO, taxi dispatch, and remote support operations. I am skilled in handling high-volume interactions, resolving complex complaints, and coordinating logistics using GPS tracking and CRM systems. I focus on maintaining high service quality and efficient problem-solving in fast-paced environments.... Plus d’infos

Compétences

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sultaan_sheikh
Sultan S
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance client
I will provide professional customer support chat support and virtual assistance
De10 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Junior Support Specialist

Yango Deli Israel

Jan 2025 - Jun 2026 • 1 yr 5 mos

Assisted customers via chat and email. Resolved customer and driver inquiries efficiently. Escalated complex issues while maintaining SLAs. Maintained high customer satisfaction. Worked remotely in a fast-paced support environment.

Taxi Dispatcher / Customer Service Representatvie

D Hoppers / GDM BPO

May 2024 - Jan 2025 • 8 mos

Managed 100+ daily taxi dispatch requests while maintaining high service quality. Coordinated drivers using dispatch software and GPS tracking to minimize delays. Maintained a 95% customer satisfaction score through efficient issue resolution. Worked with operations teams to improve dispatch efficiency.

Elite_Techlogix

Customer Relation officer

Elite Techlogix

Mar 2022 - Apr 2024 • 2 yrs 1 mo

Managed 70+ inbound and outbound customer support calls per day. • Resolved 85% of issues on first contact, reducing escalation rates. • Updated and maintained customer records in CRM systems for accurate follow-up. • Recognized for consistently exceeding monthly performance targets.