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sumedhapradhan

Sumedha P

@sumedhapradhan

WFM Scheduling Analyst

Inde
Certaines informations sont présentées en anglais.
À propos de moi
I solve operational bottlenecks at scale through workforce intelligence, data-driven planning, and process optimisation. With over 5 years of experience at Amazon and Accenture, I specialise in workforce scheduling, real-time queue management, and capacity planning for global operations. I am dedicated to converting operational complexity into scalable systems that improve SLA adherence and resource utilisation.... Plus d’infos

Compétences

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sumedhapradhan
Sumedha P
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Efficacité et automation des entreprises
I will optimize your workforce scheduling and capacity planning
De35 $US / projetPlus de détails

Expérience professionnelle

Amazon

Amazon

Temps plein • 4 yrs 6 mos

WFM Scheduling Analyst

Jul 2025 - May 2026 • 10 mos

Managed workforce scheduling and real-time operations across global Payment Risk Operations. Focused on converting operational complexity into scalable systems to improve SLA adherence and resource utilization for over 2,300 agents.

Workforce Analyst

Jan 2024 - May 2026 • 2 yrs 4 mos

Responsible for workforce intelligence, data-driven planning, and process optimization. Led initiatives to stabilize workflows and optimize staffing decisions in high-pressure environments supporting global operations.

Investigations Specialist

Sep 2022 - Jan 2024 • 1 yr 4 mos

Handled complex fraud investigations and queue management within the Payment Risk Operations function. Contributed to improving productivity and reducing inefficiencies in transaction monitoring workflows.