
Sumya Shirmen
Level 2
Convert PDF to Word, Excel, PowerPoint, Google Docs, Data Entry, VA
Compétences

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Expérience professionnelle
Call Centre Executive
DBBL • Temps plein
Dec 2016 - Jun 2017 • 6 mos
Responsible for managing inbound and outbound calls to address customer inquiries, resolve complaints, and provide detailed information on banking products such as cards, loans, and mobile banking services, in compliance with established Service Level Agreements (SLAs). Accurately document customer interactions, update client records in the system, and escalate complex or unresolved issues to the appropriate departments for further action.
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john_am11

Finlande
Sumya is an excellent seller and has done an outstanding and fast job for me. I have used her services multiple times for my work, and every time she has delivered high quality results with a very satisfactory turnaround time. She is professional, reliable, responsive, and pays great attention to detail....
Réponse du freelance
ureka_21

États-Unis
As always, Sumya has done an outstanding job. She understands my requirements perfectly and consistently delivers exactly what I am looking for. Her attention to detail, professionalism, and dedication to customer satisfaction truly set her apart. Communication is always smooth, and she is quick to understand...
Réponse du freelance
jordieboiixd

Royaume-Uni
Sumya did a very good job recreating a complex 40-page DWP Disability Living Allowance form in Google Docs. The document was detailed, well structured and very close to the original source. There were a few corrections needed during the review stage, but she was responsive, professional and happy to...
Réponse du freelance
lisabhazen

États-Unis
Sumya was wonderful! I submitted this task mere hours ago and it is perfect and ready to share with the client. Thank you so much for your responsiveness, attention to detail and great overall work! I will be back again.
wendyfamilia494

États-Unis
Samya was exceptional. She is one of a kind. She completed the work and was VERY flexible with the pivots and the demands of the task time wise. I will continue working with her in future projects. I highly recommend her! 10/10!!
Réponse du freelance

