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Fiverr Pro
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Su Thitsa
@suthitsa
Payment Disputes and Chargeback Expert
Thaïlande
Anglais, Birman
À propos de moi
Hi! I am Su. I help E-commerce businesses protect revenue by managing disputes/chargebacks, plus friendly customer support. 9+ years experience, 8 focused on Visa/Mastercard dispute operations. I investigate disputes, build strong representment cases, track deadlines, and spot patterns to minize future chargebacks. I also handle emails/chat, refunds, order issues, and admin/CRM tasks — matching your brand voice. Detail-oriented, deadline-driven, and trusted with sensitive payment data. Familiar with Shopify, Stripe, PayPal & similar platforms. Let's protect your revenue together!
Compétences
Su Thitsa
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Consultation
I will resolve one dispute for shopify paypal stripe and more
Expérience professionnelle
Senior Operations & Customer Support Specialist
Hotels Etc. • Temps plein
Aug 2024 - Mar 2026 • 1 yr 7 mos
Provided professional customer support through email, chat, phone, and online messaging platforms, assisting international guests with reservations, cancellations, modifications, refunds, and travel-related inquiries while delivering excellent customer service. Coordinated with online travel agencies (OTAs), booking partners, and internal teams to resolve reservation issues, manage booking updates, and ensure accurate communication across multiple channels. Supported payment-related inquiries by gathering booking records, communication history, and supporting documentation for disputed transactions and chargeback cases when required. Managed daily operational and administrative activities, including scheduling, reporting, documentation, recruitment support, and maintaining accurate business records in a fast-paced international environment.
Dispute Resolution Supervisor (Payment & Card Operations)
Banks • Temps plein
Jul 2016 - Jun 2024 • 7 yrs 11 mos
Achieved a ~90% dispute win rate across Visa, Mastercard, UPI, and JCB cases — consistently protecting company and clients' revenue through strong evidence review and case preparation. Handled 50+ disputes weekly, including fraud, non-fraud, high-value, and regulatory cases, while maintaining full compliance with card scheme rules and SLAs. Promoted to Supervisor for consistently maximizing chargeback win rates and identifying ways to reduce operational losses — contributions formally recognized by management. Trained and mentored junior team members, reviewing their chargeback documentation daily to maintain accuracy and consistency across the team. Created SOPs and training materials that made onboarding and daily operations smoother and faster for the team. Presented case studies to share insights and best practices, helping raise overall team performance and dispute-handling quality. Supported UAT testing, process migrations, and payment system upgrades, contributing to smoother rollouts and stronger operational readiness.
