s
swappy16

Swapnil R

@swappy16

Technical Support And Help Desk Specialist

Inde
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
Reliable Technical Support, Help Desk, and NOC professional with experience in troubleshooting hardware, software, networking, VPN, DNS, connectivity, and user-related issues. Skilled in providing remote IT support, resolving technical problems, monitoring network performance, and assisting with VoIP and outage-related incidents using tools like SolarWinds. Focused on delivering quick issue resolution, clear communication, and dependable support to help maintain smooth IT and network operations.... Plus d’infos

Compétences

s
swappy16
Swapnil R
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance technique
I will provide remote IT help desk and technical support
De15 $US / projetPlus de détails

Portfolio

Expérience professionnelle

ABC

NOC Engineer

ABC • Temps plein

Mar 2026 - Present • 2 mos

Currently working as a NOC Engineer with hands-on experience in network monitoring, incident management, carrier coordination, and technical troubleshooting. Responsible for monitoring network performance, identifying outages, handling VoIP and connectivity-related issues, and coordinating with carriers to ensure stable network operations. Experienced in using monitoring tools like SolarWinds to analyze latency, packet loss, downtime incidents, and overall network health. Previously worked in Network Administration and IT Support, assisting with network management, system troubleshooting, VPN and DNS-related issues, and user support. Experienced in providing remote technical support, troubleshooting hardware and software problems, and helping users resolve connectivity and system-related issues efficiently. Skilled in Technical Support, Help Desk Operations, Network Monitoring, VoIP Support, Incident Handling, Troubleshooting, VPN, DNS, TCP/IP, Routing & Switching, and Remote IT Support. Dedicated to delivering reliable support, quick issue resolution, and professional communication while maintaining smooth IT and network operations.