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Relationship Manager
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Customer Relationship Manager
Grameenphone • Temps plein
May 2021 - Dec 2024 • 3 yrs 7 mos
Achieved 100% KPIs for four consecutive months through strategic customer engagement and upselling, and was in the third-party vendor. Managed GP product services and after-sales support, resolving technical issues and enhancing retention. Coordinated with B2B, educational, and governmental sectors for service distribution and client satisfaction. Represented Grameenphone at major events like Lumière Food & Wellness (Dhaka Flow), increasing outreach. Prepared analytical reports on customer feedback and operations for strategic decision-making.