Johnson E

TikTok Shop SPS & Performance Specialist

Sep 2026 - Present • 1 mo

Specialize in diagnosing and improving TikTok Shop performance, Shop Performance Score (SPS), Product Satisfaction, Customer Service, returns, refunds, product listings, and seller performance. I help TikTok Shop sellers identify the underlying causes behind declining shop performance instead of treating symptoms such as high return volume in isolation. My work includes: • Shop Performance Score (SPS) audits • SPS recovery and performance improvement planning • Product Satisfaction analysis • Return and refund reason analysis • Non-buyer-fault return/refund analysis • SKU-level performance and risk analysis • Product-level performance analysis • Negative review analysis • Customer Service performance analysis • After-sales handling time analysis • Customer dissatisfaction analysis • Logistics and fulfillment performance review • Product listing and product-information audits • Product compatibility and sizing analysis • Product expectation-gap analysis • TikTok Shop Affiliate eligibility analysis • Seller Center performance analysis • SPS threshold and eligibility planning I use Seller Center performance data to trace problems through the customer journey: Product → Listing → Order → Fulfillment → Customer Experience → Return/Refund → Review → Shop Performance Rather than simply recommending that sellers "reduce returns," I identify the specific products, return causes, customer-service issues, and operational problems creating the greatest performance risk, then turn those findings into prioritized recovery and prevention plans.

TikTok Shop Product Listing & E-commerce Integration Specialist

Sep 2026 - Present • 1 mo

Provide TikTok Shop and e-commerce support focused on product listings, catalog management, Shopify integration, product synchronization, product compliance, rejected listings, and shop performance. I help sellers build and maintain accurate TikTok Shop catalogs while troubleshooting product, synchronization, category, compliance, inventory, and customer-experience issues. Core services include: • TikTok Shop setup and optimization • TikTok Shop US/UK support • Shopify to TikTok Shop integration • Product catalog synchronization • Product listing creation and optimization • Product title and description optimization • Product attributes and variation setup • SKU and inventory synchronization • Product category troubleshooting • Rejected product listing analysis • Product approval troubleshooting • Category restriction troubleshooting • Brand authorization support • Product compliance troubleshooting • Seller Center troubleshooting • TikTok Shop product feed management • Shopify product data cleanup • Order and inventory workflow analysis • Product performance optimization I focus on getting the product data right before it becomes a customer-experience problem, including accurate product descriptions, specifications, compatibility information, variations, inventory, and fulfillment details.

E-Commerce Integration Specialist | Multi-Platform Store & Inventor: Shopify × TikTok Shop Integration for a Mexican Candy Brand

Feb 2026 - Present • 8 mos

A U.S.-based Mexican candy and snack retailer needed to expand their sales channel from Shopify into TikTok Shop to capitalize on their viral organic content and growing Gen-Z audience. The store carried 80+ SKUs with frequent seasonal and limited-edition drops. Executed a full Shopify-to-TikTok Shop integration, connecting both platforms via the TikTok Sales Channel app and configuring product feed syncing to ensure real-time inventory accuracy. Handled complete product listing setup on TikTok Shop including compliant titles, keyword-rich descriptions, product categories, and image formatting optimized for TikTok's browse and search algorithm. Resolved feed mapping conflicts caused by variant naming inconsistencies across platforms, ensuring zero listing errors at launch. Result: 80+ products successfully listed and live on TikTok Shop within 5 business days, with automated inventory sync eliminating manual stock updates across both channels