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Takwa S
@takwa_sakkar
AfterSales Service Technician Customer Advisor
Tunisie
Arabe, Anglais, Français
À propos de moi
I am a graduate in English Language, Literature, and Civilization with solid experience in after-sales service, technical support, and customer relations. I am recognized for my ability to analyze needs, offer personalized advice, and apply an effective pedagogical approach to maximize customer satisfaction and loyalty.
Compétences
Takwa S
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Gestion de campagnes
I will manage your sales outreach
Messagerie et envoi d'e-mails
I will business customer care specialist
Expérience professionnelle
Technical Advisor / Customer Service
Concentrix • Temps plein
Dec 2023 - Present • 2 yrs 10 mos
Responsible for handling customer requests, diagnosing technical incidents, and proposing tailored high-value solutions. Ensures high customer satisfaction by establishing trust and providing structured pedagogical support. Actively participates in team meetings to share customer feedback and optimize operational processes.
