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SHUHO
@tana3japan
Assist you as Japanese Virtual Assistant
Malaisie
Anglais, Japonais
À propos de moi
Native Japanese speaker raised at the foot of Mt. Fuji, now based in Malaysia for 20 years. Bilingual in Japanese and English, I offer VA service to ensure communicate clearly across cultures — naturally and professionally.
With 16 years in hospitality and manufacturing in both countries, I bring reliability, attention to detail, and real-world professionalism to every task. Whether you need technical/operation documents, or secretary support such as scheduling, business communications.
Feel free to reach out.
I'd love to support your project!
Compétences
SHUHO
hors ligne •
Temps de réponse moyen de 3 heures
Voir mes services
Traduction
I will offer reliable translation service from japanese to english
Assistance générale
I will be your reliable japanese virtual assistant in english and japanese
Expérience professionnelle
Personal Assistant to Managing Director
ElectricVehicleUS • Temps partiel
May 2013 - Present • 13 yrs
- Scheduling to ensure timely follow-ups. - Acted as liaison between top management, staff, and external partners. - Organized travel logistics: Arranged international and domestic itineraries, including flights, hotels, and visas. - Prepared materials: Compiled reports, presentations, meeting documents, and take a meeting minute. - Maintained confidentiality: Handled sensitive information with discretion and safeguarded corporate records. - Coordinating event with seamless execution. - Delivered personal assistance: Balanced professional and personal commitments by managing reminders and appointments. Also attend personal needs of Japanese expatirates. - Provided translation and interpretation in Japanese and English. - Basic Quality assurance and Technical knowledge
Receptionist
Hotel Hochheide • Temps plein
May 2003 - Aug 2005 • 2 yrs 3 mos
As Hotel front desk personnel, I handled following tasks; - Greeting and assisting membership owners with professional front-office services. - Promoted membership sign-ups and supported guest loyalty. - Coordinating with other departments to ensure seamless guest services. - Maintaining confidentiality and discretion in guest and membership information. I provided courteous assistance, addressed inquiries, and resolved concerns promptly. By coordinating with other departments, I upheld service standards and enhanced the overall guest experience. In addition, I successfully promoted membership sign-ups to non-member guests at a members-only hotel, and contributed to increase in overall membership numbers.
Japanese Guest Relation Officer
Hotel Münkel • Temps plein
Jan 2001 - Feb 2003 • 2 yrs 1 mo
I was the hotel’s first Japanese Guest Relation Officer, where I applied my cultural knowledge and background to enhance guest experiences. In this role, I carried out the following key responsibilities; - Welcoming Japanese VIPs, guests, long-term, tour group and assisting with check- ins, reservations, and inquiries. - Provided bilingual support in Japanese–English for clear communication with Malaysian staff. - Acted as cultural liaison, bridging Japanese guest expectations with local practices. - Resolved guest complaints promptly to restore satisfaction. - Liaise with other departments (housekeeping, F&B, sales) to fulfill guest requests.
