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K Glaze
@tazmoon
Problem Solving Optimization Leader and Communicator
États-Unis
Anglais
À propos de moi
I am a Customer Support and Engagement Leadership professional with years of experience across Healthcare, Hospitality, Ecommerce, SaaS, Finance, and technical support. I specialize in process optimization, CRM management, and driving service quality through data-driven solutions and AI automation. I have a proven track record of resolving complex consumer issues and leading cross-functional operations to improve organizational efficiency.
My true passion is writing; so, I am taking my technical and professional skills and am offering to put them in writing for your needs... here on Fiverr
Compétences
K Glaze
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Articles informatifs et éducatifs
I will turn your white noise into white paper with research and citations
Portfolio
Expérience professionnelle
Data Consultant / OHI Enrollment Recovery Associate (PBM Support Specialist)
Insight Global • Freelance
Oct 2023 - Oct 2025 • 2 yrs
Compiled, analyzed, and validated member enrollment data while maintaining compliance with HIPAA, PHI, and CMS policies. Determined coordination of benefits for medical and pharmaceutical claims across Medicare and Medicaid plans. Utilized AI and API tools for ETL processes to automate enrollment verification and facilitate large-scale dataset migration. Engineered PBM verification processes that increased RX return revenue by 10% while meeting NHQA standards.
