Mary

Email Deliverability & DNS Authentication Specialist

Upwork • Freelance

Jul 2024 - Present • 2 yrs 4 mos

I provide freelance email authentication, DNS troubleshooting, and business email deliverability support for clients using custom domain email. My work focuses on reviewing email configurations, identifying technical issues, and helping businesses establish a clearer, more consistent sending setup. My services include SPF record review, DKIM configuration, DMARC setup, MX record checks, and troubleshooting DNS conflicts. I assist clients using Google Workspace, Microsoft 365, and other supported email providers, adapting the work to their domain host, sending services, and existing configuration. When clients experience bounced messages, authentication failures, or emails landing in spam, I investigate the available evidence, including error messages, email headers, and published DNS records. I explain what the findings indicate and distinguish configuration issues from other factors that may require further investigation. I also help clients review which services send email on behalf of their domain, so authentication changes account for legitimate business tools. Where appropriate, I assist with DMARC reporting setup and explain the purpose of monitoring before stronger policies are considered. My approach prioritizes careful changes, clear documentation, and realistic expectations. I do not promise guaranteed inbox placement. Instead, I focus on correcting identifiable technical problems and helping clients understand their email authentication setup and the next steps needed.

Microsoft 365 & Outlook Business Email Specialist

Fiverr • Freelance

Oct 2023 - Present • 3 yrs 1 mo

I offer freelance Microsoft 365 business email setup and Outlook configuration services for small businesses, entrepreneurs, and remote teams. I help clients establish professional email addresses using their own domains and organize their email environment around everyday business needs. My services include Microsoft 365 domain verification, Exchange Online mailbox setup, user account configuration, email aliases, shared mailboxes, and distribution groups. I also assist with connecting supported Outlook applications and configuring business email across desktop and mobile devices. As part of email setup, I review and configure relevant DNS records, including MX, SPF, DKIM, and DMARC. I troubleshoot issues involving mail routing, Outlook connectivity, mailbox access, and sending or receiving messages, working within the client's subscription features and available permissions. For clients changing email providers, I support migration preparation and mailbox transfers where the source and destination systems allow them. I confirm the project scope and explain potential limitations before work begins, rather than making unrealistic promises about timing or uninterrupted service. My approach combines careful configuration, clear updates, and practical documentation. I aim to leave clients with a professional business email setup they can understand and manage, along with a clear record of the work completed and any remaining actions.

Google Workspace & Business Email Specialist

Upwork • Freelance

Apr 2023 - Present • 3 yrs 7 mos

I work as a freelance Google Workspace and business email specialist, helping business owners connect their domains to Gmail and manage professional email accounts. I support clients who need a new Google Workspace setup, assistance with an existing account, or troubleshooting for domain-based email communication. My work includes domain verification, Google Workspace configuration, Gmail activation, user account creation, email aliases, Google Groups, and email forwarding. I configure and review MX, SPF, DKIM, and DMARC records to support email routing and domain authentication. I help clients investigate issues involving email delivery, DNS configuration, account access, and mailbox connections. For businesses moving from another provider, I assist with migration planning and supported mailbox transfers, taking account of the source platform, available access, and project scope. I approach each project by reviewing the current setup, confirming requirements, and explaining the proposed work before making changes. My goal is to give clients a manageable email environment without unnecessary complexity or confusing technical explanations. Alongside setup and troubleshooting, I provide practical handover notes covering completed changes and basic account management. I focus on clear communication, organized execution, and professional support for small businesses, independent professionals, and remote teams using Google Workspace for everyday business email.