t
terrykieferling

Terry K

@terrykieferling

ExIssuer Chargeback Expert

Allemagne
Anglais, Polonais, Allemand
Certaines informations sont présentées en anglais.
À propos de moi
I am an ex-issuer chargeback expert with 8 years of experience at banks like Revolut and Trade Republic. I have personally processed over 12,000 cases and led teams managing 200,000+ disputes. I know exactly what banks look for in evidence and how to build arguments that close cases in a merchant's favor.... Plus d’infos

Compétences

t
terrykieferling
Terry K
hors ligne • 

Voir mes services

Gestion e-commerce
I will audit your chargeback and fraud management setup
De150 $US / projetPlus de détails
Business
I will prepare your chargeback dispute evidence and rebuttal
De30 $US / projetPlus de détails

Expérience professionnelle

Revolut

Chargeback Analyst & QC

Revolut • Temps plein

Aug 2017 - Feb 2021 • 3 yrs 6 mos

Processed 12,000+ cases personally across fraud investigations and complex disputes. Progressed to Quality Control, reviewing analyst decisions and coaching the team. Built the department's process documentation and knowledge base from scratch.