t
the_techiepanda

Muntazir P

@the_techiepanda

IT Support Specialist Windows Mac and Microsoft 365

Canada
Anglais, Hindi, Gujarati
Certaines informations sont présentées en anglais.
À propos de moi
IT Support Specialist with 10+ years of professional experience supporting Windows, Mac, laptops, Microsoft 365 and business users. I provide reliable remote technical support for individuals and small businesses. I can help with Windows and macOS troubleshooting, slow computers, software installation, Outlook, Teams, OneDrive, VPN, WiFi, printers, new computer setup and general IT issues. My experience includes enterprise desktop support, Microsoft 365, Active Directory, Intune, JAMF and device management. I focus on clear communication and practical solutions.... Plus d’infos

Compétences

t
the_techiepanda
Muntazir P
hors ligne • 

Voir mes services

Assistance technique
I will remotel troubleshoot and try resolving your windows or mac computer
De25 $US / projetPlus de détails

Expérience professionnelle

Dell

Dell

Temps plein • 7 yrs 7 mos

IT Technical Support Engineer (Level 2)

Nov 2017 - Jul 2022 • 4 yrs 8 mos

Engaged with commercial and retail customers across social media platforms and Dell Forums. Utilized Sprinklr and Salesforce to manage interactions and addressed hardware issues for workstations, laptops, and servers. Proficient in configuring network devices, peripherals, and RAID while communicating complex technical concepts to clients.

IT Technical Support Sr. Specialist (Level 2)

Jun 2016 - Nov 2017 • 1 yr 5 mos

Resolved complex software and hardware issues for commercial customers. Escalated priority issues for deep analysis and collaborated with Level 3 teams to identify hardware-related problems. Reviewed and provided learnings to frontline team members to prevent repeat service issues and improve user experience.

IT Technical Support Associate

Dec 2014 - Jun 2016 • 1 yr 6 mos

Provided technical support to retail customers via phone and email. Resolved hardware and software issues using remote assist tools. Promoted to Dispatcher, ensuring frontline technicians followed correct troubleshooting processes and assisted onsite engineers with technical queries to find solutions for customers.