Tiffany B

Independent Consultant/AI Training Specialist

Self Employed • Indépendant

Jan 2025 - Present • 1 yr 7 mos

As an Independent Consultant and AI Training Specialist, I provide professional services that help individuals and businesses improve how they work, communicate, and grow. My consulting work includes career planning, resume reviews and rewrites, interview preparation, job search strategy, administrative support, business documentation, marketing content, workflow improvement, and AI-assisted productivity solutions. I have developed career resources and practical guides focused on employment, online income opportunities, and professional development while also assisting small businesses and professionals with written communications, content creation, branding ideas, and operational support. My work emphasizes practical solutions that save time, improve organization, and help clients achieve measurable results. As an AI Training Specialist, I have contributed to projects that improve the performance, quality, accuracy, and reliability of generative AI systems. My responsibilities have included evaluating AI-generated content, applying detailed quality standards, identifying patterns, conducting research, writing and editing content, and providing structured feedback to support continuous model improvement. This experience has strengthened my expertise in prompt development, critical analysis, professional writing, quality assurance, and understanding how AI tools can be used effectively in today's workplace. With more than 30 years of professional experience spanning customer service, technical support, administration, training, human resources support, consulting, and AI evaluation, I bring a practical, solution-oriented approach to every project. Whether helping a job seeker land more interviews, supporting a business with documentation and organization, or contributing to the development of AI technologies, my focus is on delivering high-quality work with professionalism, integrity, and attention to detail.

Dealer Support Representative

StruXure • Temps plein

Apr 2022 - Jan 2025 • 2 yrs 9 mos

As a Dealer Support Representative, I served as a primary point of contact for a nationwide network of dealers, contractors, and business partners, providing guidance throughout the customer journey from product selection to post-sale support. I assisted with product information, quotations, order management, warranty inquiries, shipping coordination, installation resources, replacement parts, and issue resolution while ensuring a high level of customer satisfaction. Working across multiple departments, I helped coordinate solutions, communicate updates, and resolve complex situations requiring attention to detail, sound judgment, and strong relationship-building skills. My role required balancing customer expectations with business policies while maintaining professionalism in a fast-paced, service-driven environment. In addition to customer and dealer support, I regularly interpreted product information, documented interactions, identified recurring issues, and contributed to process improvements that enhanced communication and operational efficiency. This experience strengthened my skills in problem-solving, conflict resolution, professional communication, organization, and client relationship management—skills I continue to apply in my consulting and career services work today.

Communications Manager and Administrative Coordinator OIT

Not Found • Temps plein

Feb 2006 - Jul 2011 • 5 yrs 5 mos

Progressed through multiple positions within the Office of Information Technology, advancing from Student Technician to Technician Trainee, Technician, Help Desk Supervisor, Communications Manager, and Administrative Coordinator. Throughout these roles, I provided technical and administrative support while developing expertise in leadership, communication, training, project coordination, customer service, and organizational operations. My responsibilities included supervising student employees, developing training materials and procedures, coordinating departmental communications, managing administrative processes, supporting technology initiatives, assisting faculty, staff, and students, and improving workflows to increase efficiency. Working in higher education required balancing competing priorities, communicating effectively with diverse audiences, maintaining accurate documentation, and delivering high-quality service in a fast-paced environment. This progression strengthened my ability to write professional documents, manage projects, coach and develop others, solve complex problems, and communicate clearly with both technical and non-technical audiences. These experiences continue to influence my consulting work, career services, and business support by combining strong organizational skills with a practical, people-focused approach.