t
tirtha810

Tirtha D

@tirtha810

Service Desk Manager

Inde
Anglais, Hindi, Bengali
Certaines informations sont présentées en anglais.
À propos de moi
I am an ITIL-certified Service Desk Manager with over 9 years of experience leading technical support and service operations across e-commerce, banking, and healthcare. I have a proven track record of managing teams of up to 200+ FTEs while driving SLA, KPI, and CSAT performance in 24x7 environments.... Plus d’infos

Compétences

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tirtha810
Tirtha D
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Temps de réponse moyen de 1 heure

Voir mes services

Gestion du stress
I will be your stress relief coach
De30 $US / projetPlus de détails

Expérience professionnelle

Alorica

Operations Team Manager

Alorica • Temps plein

Apr 2025 - Present • 1 yr 5 mos

Lead a high-performing operations team of 80 employees, including 3 Assistant Team Leads. Managed end-to-end service desk operations, overseeing people management and performance delivery against SLA, KPI, and CSAT targets. Design and facilitate ongoing training programs to strengthen staff skillsets and lift overall team performance while ensuring compliance with industry regulations.

Tech_Mahindra

Assistant Manager

Tech Mahindra • Temps plein

Aug 2019 - Oct 2022 • 3 yrs 2 mos

Managed daily operations for 200 employees in international e-commerce, ensuring operational efficiency and team alignment. Implemented operational strategies while fostering client relationships across large-scale, multi-team operations. Delivered multiple projects on time and within budget while introducing new processes to improve outcomes.