
Trung Tran
Freelancer
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Expérience professionnelle
Carrier Document Agent
Maersk Training • Temps plein
Dec 2025 - Present • 9 mos
Own all solution Operations activities under file management for the customers under purview. Carrier Bill of Lading validation: Follow-up Shipping Instruction Carrier/NVOCC/FWD, collect, follow readiness, and validate shipping documents – Carrier Bill of Lading with FCR/HBL and System document. Co-ordinate with Customer Service and System team for FCR/HBL issuance timely and accurately comparing with Carrier Bill of Lading Ensure Carrier Bill of Lading validation complying with IOP and SOP requirements, while maintaining defined KPIs. Promptly address required documents revision to avoid disruptions in the documentation workflow and delays in cargo receipt at the destination Coordinate with internal teams (origins and destinations) and external teams (vendors, carriers, Custormers) to ensure accurate and timely submission of documents. Adhere to Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) per client basis during daily task management or coordinate with related team for process verification and IOPs updated. Carry out all activities in a manner which will contribute to the achievements of individual and team Key Performance Indicators (KPIs). Proactively follow up, troubleshoot issues, and ensure all activities required for documentation and cargo release are completed on time. Stakeholders’ performance management (Carriers, FWD, NVOCC, internal parties) to ensure data quality and customer satisfaction; as well as cost control efficiency. Exhibit flexibility regarding work schedules and assignments. Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction.