Jackie Rose

Global Onboarding Program Manager

Conga

Oct 2023 - Oct 2025 • 2 yrs

Led employee experience initiatives across onboarding, engagement, and internal communications for a global SaaS organization. Designed, coordinated, and facilitated a three-day, in-person onboarding experience delivered every other month, achieving 98% participant satisfaction. Managed the full program experience, including content development, communications, scheduling, facilitation, stakeholder coordination, participant resources, and continuous improvement. Translated company culture, organizational priorities, and complex information into clear, welcoming experiences that helped new employees build connections and contribute sooner. Created scalable communications, guides, presentations, and supporting materials for employees and leaders across distributed teams. Used participant feedback and survey insights to identify opportunities, refine content, and strengthen future sessions. Partnered cross-functionally to deliver cohesive employee experiences, support engagement initiatives, and ensure programs were both people-centered and operationally practical.

HR Operational Excellence

Invitae

Sep 2019 - Oct 2023 • 4 yrs 1 mo

Joined ArcherDX and transitioned into Invitae following the acquisition, with my scope evolving into global employee experience and internal communications. Led the rebuild of a global employee intranet, transforming fragmented information into a centralized, intuitive self-service resource. Organized and developed content that helped employees find critical information, understand company programs and policies, and navigate resources across a distributed organization. Balanced accessibility and ease of use with the needs of compliance-sensitive laboratory environments. Created clear, employee-centered communications for organizational updates, people programs, workplace resources, policy changes, and engagement initiatives. Translated complex or highly detailed information into approachable messaging tailored to different audiences, channels, and business needs. Supported employees through organizational growth and change by improving communication rhythms, strengthening access to information, and creating more consistent experiences across teams. Partnered cross-functionally with stakeholders throughout the organization to gather requirements, align priorities, coordinate content, and move complex projects from concept through launch. This work combined communications strategy, business writing, content organization, change support, project management, and a strong understanding of the employee journey.

HR Manager

Soci

Feb 2015 - Sep 2019 • 4 yrs 7 mos

Built a strong foundation in human resources and people operations while supporting employees, managers, and organizational leaders across the employee lifecycle. Coordinated essential HR processes including onboarding, offboarding, employee records, policy administration, benefits and leave support, HR systems, documentation, and employee and manager communications. Served as a trusted resource for workplace questions, helping people understand policies, processes, available resources, and next steps. Created and maintained clear employee-facing materials, process documentation, communications, and internal resources that improved consistency and made complex information easier to navigate. Handled confidential information with care while balancing employee needs, organizational requirements, and operational priorities. Partnered with leaders and cross-functional stakeholders to coordinate people initiatives, resolve process gaps, support organizational changes, and improve the employee experience. Helped translate policies and business requirements into practical workflows that managers and employees could apply consistently. This experience developed the operational judgment behind my later work in employee experience, internal communications, onboarding, engagement, and scalable people programs.