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Umair Masood
@umairmasood253
VOIP Engineer, Call Center Service Provider, Customer Service Representative
Pakistan
Anglais
À propos de moi
I am Call Center software installer, an expert Call Center Solutions provider and Customer Service Representative serving the market from last 8+ years. If you need Dialer and balance/ VOIP to make calls to any country in order to enhance your business or need someone to take care of your emails, chats, messages and calls, I am the perfect guy that will take care of your requirements.
Compétences
Umair Masood
hors ligne •
Temps de réponse moyen de 21 heures
Voir mes services
Développement de l'accord
I will install and configure vicidial for you
Assistance technique
I will configure and provide you with voip balance
Expérience professionnelle
Voip Engineer
MK-IT Services
Jan 2018 - Present • 8 yrs 4 mos
Key Responsibilities : Design, install, and configure VoIP systems (IP-PBX, softswitches, SIP servers) Manage call routing, dial plans, trunks, and numbering plans Configure and maintain SIP, RTP, SRTP, and related protocols Troubleshoot call quality issues (latency, jitter, packet loss, echo) Monitor VoIP performance and ensure high availability Integrate VoIP systems with CRM, call centers, and billing platforms Implement security measures (firewalls, SBCs, encryption, fraud prevention) Support Asterisk, FreePBX, VICIdial, or similar platforms Coordinate with carriers for SIP trunking and interconnections Perform upgrades, patches, and system backups Provide technical support and documentation
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