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Fiverr Pro
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Umesh S
@umesh_shinde7
Inde
Anglais, Hindi, Marathi, Gujarati
À propos de moi
Operations expert with proven experience in the Indian food industry, specializing in driving operational excellence, enhancing customer experience, and improving profitability. Skilled in end-to-end store operations, new store openings, inventory and cost management, and team development. Strong ability to identify operational gaps, implement process improvements, and lead projects that elevate overall performance and efficiency. Focused on delivering consistent results through data-driven decision-making, cross-functional coordination, and a commitment to high-quality standards.
Compétences
Umesh S
hors ligne •
Voir mes services
Formatage des données
I will good at food business operation
Expérience professionnelle
Area Operation Manager
THEOBROMA FOODS PRIVATE LIMITED • Temps plein
Jun 2025 - Present • 1 yr 2 mos
• • • • • • • • • • Monitored customer feedback and implemented changes to enhance service quality. Increased customer satisfaction through effective complaint resolution strategies. Achieved financial targets by managing budgets and forecasting performance with rigorous cost control. Drove company growth with proactive business operational plans focused on results. Established business contracts, processed paperwork, and secured necessary signatures. Developed training programs that enhanced staff skills and boosted productivity. Conducted performance reviews to set objectives and identify development needs of staff. Streamlined logistics and supply chain management, improving delivery times and customer satisfaction. Understood cost control, reviewing P&L statements and providing recommendations to boost profit margins. Built and maintained courteous and effective working relationships. Developed excellent working knowledge of industry trends and improvements •• • in processes. Prepared timely and accurate financial reporting and analysis. Maximised customer engagement and satisfaction by delivering excellent customer service.
Area Operation Manager
Sapphire Foods India Limited • Temps plein
Nov 2022 - May 2025 • 2 yrs 6 mos
Drove company growth with proactive mindset and results-oriented plans for business operations. • • • • • • • • • • • • Established processes and SOPs to streamline workflows and enhance productivity. Delivered high-value services to elevate guest satisfaction and ensure quality customer experiences. Led training initiatives and monitored team performance to maintain service excellence. Managed sales, marketing, and operations for outlets in Nagpur, MP, and Chhattisgarh. Developed SOPs for operational teams while coordinating with heads of operations. Oversaw P&L for all markets to ensure financial health. Ensured brand standards and profitability across 10 outlets in two states. Monitored customer feedback, implementing changes to improve service quality. Enhanced customer satisfaction through the implementation of effective complaint resolution strategies. Managed budgets and forecasted financial performance, achieving targets through rigorous cost control. Advised senior management on facilities needs and delivered ongoing operational support. Set up business contracts, obtained signatures and processed paperwork.
