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Johnnie E.
@unbroken_media
Chat Moderator, Airtable Specialist
États-Unis
Anglais
À propos de moi
I'm Johnnie Ellison of Unbroken Media. I bring hands-on livestream moderation, customer support and escalation experience, plus Airtable Builder and Agentic Systems Design certifications. I help creators manage live- event chats and small business organize inquiries and follow-ups in Airtable. Expect clear communication, and defined scope and a practical walkthrough of your setup.
Compétences
Johnnie E.
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Conception & Optimisation
I will build a simple airtable workflow for your small business
Planification, stratégie & mise en place
I will review your community moderation rules and escalation workflow
Expérience professionnelle
Wells Fargo
Temps plein • 11 yrs
Senior Account Resolution Specialist 4 – Customer Assistance Team
Oct 2016 - Present • 10 yrs
Handled escalated customer accounts and difficult conversations with a focus on clear communication, de-escalation and accurate documentation. Reviewed account histories, explained available options, processed eligible deferments and gathered information for hardship reviews. Maintained detailed CRM notes, corrected customer information and followed applicable policies and state requirements. Supported teammates with complex cases and helped identify documentation and service-quality issues.
Compliance Team Special Assignment
Oct 2021 - Oct 2022 • 1 yr
Special assignment within my Wells Fargo employment. Managed 100+ customer contacts and account reviews per day while applying TCPA, FDCPA, privacy, and internal requirements. Performed due diligence, skip tracing, identity verification, and credit-bureau research using LexisNexis, Innovis, and CRS.
Alternative Dispute Resolution Specialist - General Motors Program
Aditya Birla Group
Jun 2009 - Jan 2013 • 3 yrs 7 mos
Managed approximately 30 active Lemon Law, breach-of-warranty, and complex vehicle-dispute cases. Reviewed legal documents, contracts, claim histories, and state requirements; prepared written decisions and business cases supporting legally binding settlement offers. Coordinated with General Motors dealerships, customers, arbitrators, and mediators to move cases toward resolution.
