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Fiverr Pro
Français
$
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Usamaa
@usama_munir0
Manager Customer Services
Pakistan
Anglais, Ourdou, Punjabi, Allemand
À propos de moi
Hi, I’m Usama — a results-driven Customer Experience & Property Management expert with 8+ years of experience across E-commerce, Tech, Healthcare & Real Estate. I currently work as a Manager Customer Services, leading high-performing teams to deliver smooth operations, fast resolutions, and top-tier customer satisfaction. I also handle tenant communication, maintenance coordination, and daily property workflows. Reliable, professional, and quality-focused — let’s grow your business!
Compétences
Usamaa
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistant virtuel
I will do lead generation, web verification, data entry, sales task
Assistance client
I will provide expert customer support services
Expérience professionnelle
Manager Customer Services
Zameen.com
Dec 2025 - Present • 9 mos
As a Manager Customer Services, I oversee and manage end-to-end customer support operations to ensure excellent service quality, customer satisfaction, and smooth daily workflows. My role includes leading support teams, monitoring performance, handling escalations, and improving customer experience through structured processes and reporting. Key Responsibilities: Managing customer support operations (Email, Live Chat, Social Media, Calls) Leading and mentoring customer support teams Handling escalations, complaints, and complex cases Ensuring SLA compliance, response time, and resolution quality Creating SOPs, workflows, and support templates/macros Monitoring KPIs (CSAT, FRT, Resolution Time, Ticket Backlog) Coordinating with internal teams for issue resolution Providing daily/weekly performance reports and insights Improving customer journeys and implementing process enhancements I focus on delivering professional communication, fast resolutions, and a premium customer experience that helps businesses build trust and grow.
