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Freelance
7 yrs 8 mos
CUSTOMER SUPPORT SPECIALIST
Dec 2022 - Present • 3 yrs 10 mos
Provided 24/7 live chat and email support for e-commerce stores. Handled customer inquiries, order tracking, and complaints using Zendesk and Shopify. Maintained 95% satisfaction rate.
Customer Support Specialist
Dec 2022 - Present • 3 yrs 10 mos
Providing 24/7 live chat and email support for e-commerce stores on Shopify. Specialized in order tracking, handling customer complaints, resolving issues via Zendesk, Intercom, and Gorgias. Maintained 95%+ customer satisfaction and fast response time under 2 minutes. Skills: Live Chat, Zendesk, Shopify, Customer Support, Email Support