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Usman Ijaz
@usmanijaz456
Virtual Assistant, Business Reporting And Training Material Expert
Pakistan
Anglais
À propos de moi
I'm a Training & Operations Leader with 4+ years of experience in the BPO industry.
I bring real workplace experience to every project — not just technical skills. The reports I build are the kind I've used to present to management. The training decks I design are the kind I've delivered in actual workshops. And the admin and operations support I offer comes from years of handling scheduling, coordination, reporting, and client communication professionally.
If you need something done right and on time, I'm your person.
Compétences
Usman Ijaz
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance générale
I will be your reliable virtual assistant for admin operations and reporting tasks
Formatage des données
I will create professional excel reports and dashboards for your business
Expérience professionnelle
Lead Supervisor - Training & Development
Ibex • Temps plein
May 2022 - Present • 4 yrs 2 mos
Over 4 years at Ibex, progressing from Customer Service Representative to Lead Supervisor in Training & Development. Played a key role in launching the FedEx US Voice and FedEx EU campaigns, built the training function for Western Union Tech Support from the ground up. Experience spans training delivery, QA evaluations, performance coaching, workforce scheduling, and cross-department reporting. Recognized as Trainer of the Quarter by Western Union and received multiple Best Performer awards from Ibex.
